Give some feedback about your experiences, questions, or suggestions you have for us

Masbia values any questions, comments, or suggestions you have about your experiences (or future ones) so that we can improve our organization. We want to perform the best we can so that we can continue to feed the hungry. There is always room for improvement and we want to give the best experience as possible for volunteers, those receiving a meal, and for donators.

Showing 88 reactions

M T followed this page 2020-11-26 17:08:24 -0500
Md Hoque commented 2020-11-23 09:02:35 -0500
Md Hoque commented 2020-11-23 09:02:10 -0500
Lena Babayeva commented 2020-11-23 00:40:56 -0500
maria havruluhen commented 2020-11-03 13:35:56 -0500
maria havruluhen commented 2020-11-03 13:35:12 -0500
maria havruluhen commented 2020-10-24 13:43:51 -0400
maria havruluhen commented 2020-10-24 13:41:49 -0400
Rakhil Leviyeva commented 2020-10-24 11:07:19 -0400
Danil Akbashv commented 2020-10-08 10:09:33 -0400

I am Daniel Akbashev
Danil Akbashv commented 2020-10-08 10:00:31 -0400

why you do not answer calls on the phone and do not answer on the number 726879 as you are poorly serving people it is not possible to get through to you.
Ben K0hanian commented 2020-10-07 13:21:59 -0400

HELLO AND THANK YOU BUT I REALLY DO,NT UNDERSTAND ALWAYS WHY ALL THE TIME I HAVE TO SEND YOU GUYS EMAILS THAT EVERY TIME I WANT TO MAKE A RESERVATION IT KEEPS TELLING ME IS FULL . I KEEP RECEIVING TEXT FORM YOU BUT WHEN I APPLY IT SAY IS FULL . AM SORRY BUT THIS IS AWFUL . UN BELIEVABLE . ITS BEEN OVER ONE MONTHS . IF YOU REALLY WANTS TO HELP PEOPLE PLEASE STOP PLAY GAMES AND LET ME GET IT . PLEASE CONSIDER THIS TO WHOM IT MAY CONCERN.
hania commented 2020-10-05 20:08:28 -0400

i join here to volunteer. i would like to help out on thanksgiving and Christmas.
Emme Ly commented 2020-10-01 17:49:18 -0400

I would like to know what is the minimum number of people I can include in a group.
anita jimenez-sanchez commented 2020-09-18 08:13:42 -0400

I don’t think they like Spanish people! Treat us like dirt!! What do they do with the food that is left at the end of the day??
anita jimenez-sanchez commented 2020-09-18 08:03:44 -0400

I can never get a reservation from the app and went one day to ask for help and the person was very nasty!! i walked away with no food …
Hanna Barad commented 2020-09-14 14:54:08 -0400

I HAVEN’T RECEIVED OR COULDN’T T GET FOOD FOR 1 MONTH . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO RESERVATION, IS FULL. CAN YOU PLEASE CHECK MY NUMBER AND FIX THE PROBLEM
Ben K0hanian commented 2020-09-14 11:54:01 -0400

I HAVEN’T RECEIVED OR COULD EN,T GET FOOD FOR PAST F!!!!! 3 WEEKS . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO F!!!! RESERVATION IS FULL . WHAT KIND OF GAME YOU ARE PLAYING WITH PEOPLE YOU GUYS ARE JEWISH OR NAZI FROM GERMANY . STOP IT ALREADY . JUST STOP PLAY GAME . ALSO PEOPLE WHO SERVE THE MASBIA IN 64TH AVE IN QUEENS THEY ARE SO F!!!!!! NASTY M F . FIX THIS PROBLEM WITH THE NASTY EMPLOY BEFORE SOME FIGHT OR SOMETHING MORE SERIOUS HAPPEN.
Mara Newman commented 2020-09-09 11:43:15 -0400

Can I please pick up food
pablo raspa commented 2020-08-27 13:56:13 -0400

No person of any age or gender should be HUMILIATED and abused the way I and so many others are everyday at Masbia of Queens. If there is no resolution to this, can we seek help from public officials or non-profit legal associations?
pablo raspa commented 2020-08-27 13:44:21 -0400

I would like to know if there is someone I can speak to in person about this incident. I am not used to being verbally and physically threatened as I was at Malbia, and would like some help in protecting myself in the future.
pablo raspa commented 2020-08-27 13:41:21 -0400

I am a registered participant in the food program at Masbia of Queens. Yesterday, Aug 26 2020 at about 6pm, I was verbally assaulted and threatened by two male employees of Masbia, neither of which gave their names. I was yelled at extremely aggressively and called a thief for asking to take a look at a jar of peanut butter, then called a woman (I am male), and subsequently ordered to walk away under palpable threat of physical violence. I was in shock at the unprovoked level of aggression on the part of the staff.

I would like to add that I have seen verbal abuse of many people at Malbia on different days and hours, most of them women in their seventies and eighties.

It is completely unacceptable that vulnerable people in need must be subjected to abuse in order to acquire food. I myself am afraid to return, afraid of verbal or physical abuse, and this should never be a reason to go hungry. This situation is shameful and on one should have to endure the same.
Juliette Baptiste commented 2020-08-26 15:01:47 -0400

I will like to make an appointment on September 1st round 12
Ben K0hanian commented 2020-08-25 10:30:10 -0400

I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 times with no problems but, for the past 4 weeks when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immediately receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you. if you are planing to help people with food what kind of game is this . by the way the person who is in charge in masabi queens 108 street and 64 he is very nasty . i was about to call THE police on him. he needs to be kind not nasty. PLEASE FIX THE PROBLEM
Kuo-Chuan Wu commented 2020-08-18 11:14:54 -0400

I signed up. What should I do next? Where do I text Food 726879?
Ben K0hanian commented 2020-08-17 13:20:10 -0400

I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 or 4 times with no problems (Thank You for that), but, for the past week and a half, when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immeditely receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you.
Valerie Conner commented 2020-08-15 12:36:02 -0400

I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 or 4 times with no problems (Thank You for that), but, for the past week and a half, when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immeditely receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you.

Please advise me what I should do to make my next appointment.

Again, thank you for the help you’ve already given me and for whatever assistance you may be able to give me now.
Melissa Lopez commented 2020-08-12 13:15:14 -0400

Horrible ppl! this guy wearing blue shirt today in forest hills on 64th road made an old lady cry and screamed at her because she did not have a reservation. Some people are not savy tech and the plentiful app is so confusing. You guys have no right to treat people this way when they are in need. Thats just messed up! They asked for papers. You should check your staff there inhumane some of them. Also your giving food out to some ppl who have no reservations and yet you couldn’t give it to to hispanic ladies who were there in line for a while.
Wendy D. commented 2020-08-09 13:19:55 -0400

Please note: The Plentiful app is not working. The reservation button is not appearing to place appointment reservations for food pick up. I have sent numerous feedback to the app developer with no response. I have tried three different Android phones and none of them allow reservations, even though I keep getting messages saying that Masbia is now taking reservations.

Masbia should have a back up reservation platform in this kind of situation.

Please resolve. Thank you.
Kah Yoke Liew commented 2020-07-18 16:59:16 -0400

how can i sign in the digital pantry system or schedule an appointment to get a free package of food?