Give some feedback about your experiences, questions, or suggestions you have for us

Masbia values any questions, comments, or suggestions you have about your experiences (or future ones) so that we can improve our organization. We want to perform the best we can so that we can continue to feed the hungry. There is always room for improvement and we want to give the best experience as possible for volunteers, those receiving a meal, and for donators.  


Showing 74 reactions

  • anita jimenez-sanchez
    commented 2020-09-18 08:13:42 -0400
    I don’t think they like Spanish people! Treat us like dirt!! What do they do with the food that is left at the end of the day??
  • anita jimenez-sanchez
    commented 2020-09-18 08:03:44 -0400
    I can never get a reservation from the app and went one day to ask for help and the person was very nasty!! i walked away with no food …
  • Hanna Barad
    commented 2020-09-14 14:54:08 -0400
    I HAVEN’T RECEIVED OR COULDN’T T GET FOOD FOR 1 MONTH . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO RESERVATION, IS FULL. CAN YOU PLEASE CHECK MY NUMBER AND FIX THE PROBLEM
  • Ben K0hanian
    commented 2020-09-14 11:54:01 -0400
    I HAVEN’T RECEIVED OR COULD EN,T GET FOOD FOR PAST F!!!!! 3 WEEKS . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO F!!!! RESERVATION IS FULL . WHAT KIND OF GAME YOU ARE PLAYING WITH PEOPLE YOU GUYS ARE JEWISH OR NAZI FROM GERMANY . STOP IT ALREADY . JUST STOP PLAY GAME . ALSO PEOPLE WHO SERVE THE MASBIA IN 64TH AVE IN QUEENS THEY ARE SO F!!!!!! NASTY M F . FIX THIS PROBLEM WITH THE NASTY EMPLOY BEFORE SOME FIGHT OR SOMETHING MORE SERIOUS HAPPEN.
  • Mara Newman
    commented 2020-09-09 11:43:15 -0400
    Can I please pick up food
  • pablo raspa
    commented 2020-08-27 13:56:13 -0400
    No person of any age or gender should be HUMILIATED and abused the way I and so many others are everyday at Masbia of Queens. If there is no resolution to this, can we seek help from public officials or non-profit legal associations?
  • pablo raspa
    commented 2020-08-27 13:44:21 -0400
    I would like to know if there is someone I can speak to in person about this incident. I am not used to being verbally and physically threatened as I was at Malbia, and would like some help in protecting myself in the future.
  • pablo raspa
    commented 2020-08-27 13:41:21 -0400
    I am a registered participant in the food program at Masbia of Queens. Yesterday, Aug 26 2020 at about 6pm, I was verbally assaulted and threatened by two male employees of Masbia, neither of which gave their names. I was yelled at extremely aggressively and called a thief for asking to take a look at a jar of peanut butter, then called a woman (I am male), and subsequently ordered to walk away under palpable threat of physical violence. I was in shock at the unprovoked level of aggression on the part of the staff.


    I would like to add that I have seen verbal abuse of many people at Malbia on different days and hours, most of them women in their seventies and eighties.


    It is completely unacceptable that vulnerable people in need must be subjected to abuse in order to acquire food. I myself am afraid to return, afraid of verbal or physical abuse, and this should never be a reason to go hungry. This situation is shameful and on one should have to endure the same.
  • Juliette Baptiste
    commented 2020-08-26 15:01:47 -0400
    I will like to make an appointment on September 1st round 12
  • Ben K0hanian
    commented 2020-08-25 10:30:10 -0400
    I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 times with no problems but, for the past 4 weeks when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immediately receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you. if you are planing to help people with food what kind of game is this . by the way the person who is in charge in masabi queens 108 street and 64 he is very nasty . i was about to call THE police on him. he needs to be kind not nasty. PLEASE FIX THE PROBLEM
  • Kuo-Chuan Wu
    commented 2020-08-18 11:14:54 -0400
    I signed up. What should I do next? Where do I text Food 726879?
  • Ben K0hanian
    commented 2020-08-17 13:20:10 -0400
    I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 or 4 times with no problems (Thank You for that), but, for the past week and a half, when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immeditely receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you.
  • Valerie Conner
    commented 2020-08-15 12:36:02 -0400
    I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 or 4 times with no problems (Thank You for that), but, for the past week and a half, when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immeditely receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you.

    Please advise me what I should do to make my next appointment.

    Again, thank you for the help you’ve already given me and for whatever assistance you may be able to give me now.
  • Melissa Lopez
    commented 2020-08-12 13:15:14 -0400
    Horrible ppl! this guy wearing blue shirt today in forest hills on 64th road made an old lady cry and screamed at her because she did not have a reservation. Some people are not savy tech and the plentiful app is so confusing. You guys have no right to treat people this way when they are in need. Thats just messed up! They asked for papers. You should check your staff there inhumane some of them. Also your giving food out to some ppl who have no reservations and yet you couldn’t give it to to hispanic ladies who were there in line for a while.
  • Wendy D.
    commented 2020-08-09 13:19:55 -0400
    Please note: The Plentiful app is not working. The reservation button is not appearing to place appointment reservations for food pick up. I have sent numerous feedback to the app developer with no response. I have tried three different Android phones and none of them allow reservations, even though I keep getting messages saying that Masbia is now taking reservations.

    Masbia should have a back up reservation platform in this kind of situation.

    Please resolve. Thank you.
  • Kah Yoke Liew
    commented 2020-07-18 16:59:16 -0400
    how can i sign in the digital pantry system or schedule an appointment to get a free package of food?
  • Charlie Montoya
    commented 2020-07-13 10:48:53 -0400
    Greetings, My name is Charlie Montoya, I am a Community Relations Specialist for Fidelis Care Health Insurance. I am reaching out to offer bags for your Food Distribution Campaigns. Along with information to assist those seeking to acquire or renew health insurance coverage.
  • Mayra Soto
    commented 2020-07-09 13:53:20 -0400
  • Mayra Soto
    commented 2020-07-09 13:53:06 -0400
    I need information about your business. Is it first cine first served? What are the days and times?
  • Alex Qui
    followed this page 2020-07-09 13:28:22 -0400
  • Alex Qui
    commented 2020-07-09 13:26:52 -0400
    I saw people pick up food at your joint on Mon and today(Thurs). I tried to make a reservation since Mon but all you said is reservation not available. I live 2 blocks away fr you. I’m a senior citizen, diabetic and hungry, which should be the target population of your so-called non-profit organization. How come every time I try to make a reservation you said it’s not available whil I saw people regularly pick up food fr your place? Can you explain?
  • Batya spierer
    commented 2020-07-07 21:44:35 -0400
    i have many frozen containers of kosher milk. does anyone want them? i live in kgh
  • Amanda White
    commented 2020-06-26 00:02:36 -0400
    I have a large amount of fresh produce needing to be picked up tonight so possibly food bank for homeless are able to use the produce. I don’t know if this is an NZ site but if it is please phone me on 0274876894
  • Galina Sokolovskaya
    commented 2020-06-18 20:13:05 -0400
    Today you distribute box of Manischewitz beet chips. The expiration date is 14 JUN 20.

    HOW DARE ARE YOU TO SERVE EXPIRED FOOD?
  • David Sang
    followed this page 2020-06-03 20:37:23 -0400
  • Michael Levin
    commented 2020-05-17 13:37:54 -0400
    Hi. Cannot make an appointment through your app because it for Android and doesn’t work with IOs. What you suggest me to do?

    Regards, Michael
  • Mohammad Hossain
    commented 2020-05-11 15:30:44 -0400
    Dear sir, Good afternoon

    My name is Mohammad Imran Hossain, and I am the Regional Development Specialist for the Zakat Foundation of America in the New York Area.


    Zakat Foundation’s life’s work has been to channel the spirit of zakat into a global vision forgiving. In our nearly 20 years of empowering lives, we stand as a tried and tested authority on interpreting zakat as a factor for positive change. We are a U.S.-based, 501©(3) Muslim-run a humanitarian organization that serves needy communities at home and abroad.


    Last 2 months we are providing emergency food, PPE, cash assistance who needed. recently I have received an offer from a doner that he allocate 40 thousand pound potato for NYC. I have no storage I need your organization support to preserve and distribute potato form your center. I will discuss this matter through the phone if any person contacts with me.
  • Rashid Raza
    commented 2020-05-11 10:48:14 -0400
    I need food

    I m fasting

    5 pipole in home
  • Kumarie Stephenson
    commented 2020-05-11 08:33:30 -0400
  • shoaib baig baig
    commented 2020-05-03 04:17:24 -0400