Give some feedback about your experiences, questions, or suggestions you have for us

Masbia values any questions, comments, or suggestions you have about your experiences (or future ones) so that we can improve our organization. We want to perform the best we can so that we can continue to feed the hungry. There is always room for improvement and we want to give the best experience as possible for volunteers, those receiving a meal, and for donators.  


Showing 94 reactions

  • Irene
    commented 2021-02-10 00:48:26 -0500
  • Irene
    commented 2021-02-10 00:43:21 -0500
    My name is Irene I went todayI treated so badly by Natalie she was a horrible person and I don’t like her the way she treated me today like a mad dog I would like to get rid of her in that location in Forest Hills and I hope you respond to me she should be removed from that location for good with me absolutely awfully awfully awfully and I should not be treated like that!!!
  • Lana Max
    commented 2021-01-19 15:55:13 -0500
  • Marleen Ruiz
    commented 2020-12-03 05:35:51 -0500
    Wow 🤩 what a blessing. God bless these volunteers that are out for us so early at this time 4:00am. Feeling so grateful thank you all for all that you do for the public in need 🌟👐🙏🏼🙏🏾❤️💯💪👏😊🌼📖🌙🌇Thank you 😌
  • Gerit Right
    commented 2020-12-02 13:20:34 -0500
    Masbia of Queens, your mission and what you do is great. How its done is terrible! You are claiming that you have a huge network of volunteers and are treating your clients with respect is Bull. The reality is exact opposite, the dude who serves tables is alone, tired and puts only some stuff on the table. The lady who checks reservations with a laptop is rude and acts like a frustrated witch, barking and jumping at the clients and MUST be replaced with a normal person who can talk to clients normally. She threatened to call cops on my mother for no reason. All she does is spiting poison and barking at the clients. With volunteers like that you going to loose all your clients. Her attitude is the one you can get from a frustrated woman who doesn’t have a man in her life, which is her problem and must not be projected at her clients. Bord of directors, please take an action and make sure you allow only positive volunteers to deal with clients. Better one positive than 100 rude ones. There is no place for big mouth nasty attitude individuals at Masbia of Queens.
  • Gerit Right
    commented 2020-12-02 12:46:39 -0500
    Masbia of Queens Forest Hills location staff is rude and intimidating to some clients. A Ilittle Filipina big mouth lady is barking at clients and threatening to call cops on them without any reason. If she doent have a man in her life is her problem and not clients. get a grip Yall, get a grip.
  • M T
    followed this page 2020-11-26 17:08:24 -0500
  • Md Hoque
    commented 2020-11-23 09:02:35 -0500
  • Md Hoque
    commented 2020-11-23 09:02:10 -0500
  • Lena Babayeva
    commented 2020-11-23 00:40:56 -0500
  • maria havruluhen
    commented 2020-11-03 13:35:56 -0500
  • maria havruluhen
    commented 2020-11-03 13:35:12 -0500
  • maria havruluhen
    commented 2020-10-24 13:43:51 -0400
  • maria havruluhen
    commented 2020-10-24 13:41:49 -0400
  • Rakhil Leviyeva
    commented 2020-10-24 11:07:19 -0400
  • Danil Akbashv
    commented 2020-10-08 10:09:33 -0400
    I am Daniel Akbashev
  • Danil Akbashv
    commented 2020-10-08 10:00:31 -0400
    why you do not answer calls on the phone and do not answer on the number 726879 as you are poorly serving people it is not possible to get through to you.
  • David/Ben/ Hanna Kohanian / Barad
    commented 2020-10-07 13:21:59 -0400
    HELLO AND THANK YOU BUT I REALLY DO,NT UNDERSTAND ALWAYS WHY ALL THE TIME I HAVE TO SEND YOU GUYS EMAILS THAT EVERY TIME I WANT TO MAKE A RESERVATION IT KEEPS TELLING ME IS FULL . I KEEP RECEIVING TEXT FORM YOU BUT WHEN I APPLY IT SAY IS FULL . AM SORRY BUT THIS IS AWFUL . UN BELIEVABLE . ITS BEEN OVER ONE MONTHS . IF YOU REALLY WANTS TO HELP PEOPLE PLEASE STOP PLAY GAMES AND LET ME GET IT . PLEASE CONSIDER THIS TO WHOM IT MAY CONCERN.
  • hania
    commented 2020-10-05 20:08:28 -0400
    i join here to volunteer. i would like to help out on thanksgiving and Christmas.
  • Emme Ly
    commented 2020-10-01 17:49:18 -0400
    I would like to know what is the minimum number of people I can include in a group.
  • anita jimenez-sanchez
    commented 2020-09-18 08:13:42 -0400
    I don’t think they like Spanish people! Treat us like dirt!! What do they do with the food that is left at the end of the day??
  • anita jimenez-sanchez
    commented 2020-09-18 08:03:44 -0400
    I can never get a reservation from the app and went one day to ask for help and the person was very nasty!! i walked away with no food …
  • Hanna Barad
    commented 2020-09-14 14:54:08 -0400
    I HAVEN’T RECEIVED OR COULDN’T T GET FOOD FOR 1 MONTH . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO RESERVATION, IS FULL. CAN YOU PLEASE CHECK MY NUMBER AND FIX THE PROBLEM
  • David/Ben/ Hanna Kohanian / Barad
    commented 2020-09-14 11:54:01 -0400
    I HAVEN’T RECEIVED OR COULD EN,T GET FOOD FOR PAST F!!!!! 3 WEEKS . I KEEP GETTING TEXT MESSAGE FOR RESERVATION BUT EVERY TIME I APPLY KEEP SAYING NO F!!!! RESERVATION IS FULL . WHAT KIND OF GAME YOU ARE PLAYING WITH PEOPLE YOU GUYS ARE JEWISH OR NAZI FROM GERMANY . STOP IT ALREADY . JUST STOP PLAY GAME . ALSO PEOPLE WHO SERVE THE MASBIA IN 64TH AVE IN QUEENS THEY ARE SO F!!!!!! NASTY M F . FIX THIS PROBLEM WITH THE NASTY EMPLOY BEFORE SOME FIGHT OR SOMETHING MORE SERIOUS HAPPEN.
  • Mara Newman
    commented 2020-09-09 11:43:15 -0400
    Can I please pick up food
  • pablo raspa
    commented 2020-08-27 13:56:13 -0400
    No person of any age or gender should be HUMILIATED and abused the way I and so many others are everyday at Masbia of Queens. If there is no resolution to this, can we seek help from public officials or non-profit legal associations?
  • pablo raspa
    commented 2020-08-27 13:44:21 -0400
    I would like to know if there is someone I can speak to in person about this incident. I am not used to being verbally and physically threatened as I was at Malbia, and would like some help in protecting myself in the future.
  • pablo raspa
    commented 2020-08-27 13:41:21 -0400
    I am a registered participant in the food program at Masbia of Queens. Yesterday, Aug 26 2020 at about 6pm, I was verbally assaulted and threatened by two male employees of Masbia, neither of which gave their names. I was yelled at extremely aggressively and called a thief for asking to take a look at a jar of peanut butter, then called a woman (I am male), and subsequently ordered to walk away under palpable threat of physical violence. I was in shock at the unprovoked level of aggression on the part of the staff.


    I would like to add that I have seen verbal abuse of many people at Malbia on different days and hours, most of them women in their seventies and eighties.


    It is completely unacceptable that vulnerable people in need must be subjected to abuse in order to acquire food. I myself am afraid to return, afraid of verbal or physical abuse, and this should never be a reason to go hungry. This situation is shameful and on one should have to endure the same.
  • Juliette Baptiste
    commented 2020-08-26 15:01:47 -0400
    I will like to make an appointment on September 1st round 12
  • David/Ben/ Hanna Kohanian / Barad
    commented 2020-08-25 10:30:10 -0400
    I signed up through Plentiful for appointments to receive food from Masbia Queens’ pantry. I had gone 3 times with no problems but, for the past 4 weeks when I receive a message telling me they’re open to accept appointments, I respond IMMEDIATELY and immediately receive the following message: “Schedule is full, please contact MASBIA QNS for more information. REPLY ‘Menu’ for more options”. This has happened about six times so far. So, that’s why I’m contacting you. if you are planing to help people with food what kind of game is this . by the way the person who is in charge in masabi queens 108 street and 64 he is very nasty . i was about to call THE police on him. he needs to be kind not nasty. PLEASE FIX THE PROBLEM